Small Business Owner

It’s your company. You know it inside and out. You also know that your time would be much more productively spent managing your business than trying to keep up with all of the latest technology, virus and support issues involved with your PC’s. Lanter Technologies will keep you up to date and running smoothly, so that you and your employees can concentrate on the everyday task of running your business. Call Lanter Technologies at (513) 892-1979. We will provide the level of support that your computer system requires. Many small business owners have chosen Lanter Technologies to be their exclusive support company for the following reasons:

Controlling your costs

You’ve got a tight budget, or your budget doesn’t include computer support at all.
So how do you justify the costs of computer support? At Lanter Technologies we also operate on a limited budget scale. We understand that computer support has to be given with an eye to the bottom line. We will present you with solutions that are cost-effective and make recommendations that you can plan for in the future. We’ll show you how we can help you control your costs, increase your current systems’ value and make sure you can properly plan for infrastructure expenditures and/or support costs for the upcoming year.

Responsiveness of support

Cell phone access to discuss your situations as they arise.
When your computers stop functioning, you need answers NOW! In supplementing our office phone contact with in-field cell phone support, we can potentially get you back up and running sooner than we could even drive to your location. In the event that an onsite service call is required, you’ll know immediately when we will be arriving at your office to resolve your issue(s.) It’s our answer to being in more than one place at a time.

Mission-critical situations given highest priority.
At times, computers have unrecoverable hardware or software failures that take down your entire network of computers. That can stop your company from being able to conduct your day-to-day business or even force you to close your company until the issue is resolved. Will it happen to you? We hope not, but if it does, we will send personnel immediately to your location and begin the process to get you back up and running. That’s priority service scheduling that your business needs.

Communication of situation in terms you’ll understand

If you’ve read this far, then you already understand how we will communicate with you.
You don’t have the time (or probably the desire) to learn all of the technical terms associated with keeping your computer systems up and running. If you did, you’d probably be in the computer support business yourself. We will make sure you understand the situation without invoking all of the jargon that pervades our industry. It’s not important that you understand the subtle differences between an intranet, an integrated network or an internet, so long as we can communicate to you what the situation is and what needs to be done to correct or enhance your situation. We’ll keep you informed and the terminology simple so that you can make the best decision for your company.

Reliability

We don’t make promises we can’t keep and we won’t make light of the severity of your situation.
Because we rely so heavily on our network of existing clients to refer us to other potential clients, we will earn your trust and keep you happy by providing you with the highest level of quality support around. When we tell you something or suggest an implementation strategy, you can rest assured that we have done our homework and that this is the best resolution to your problem given the information at hand. And, if something needs attention, we’ll let you know about it. We don’t like surprises and we will do everything in our power to make sure your company doesn’t get any computer surprises either.

Creative resolutions to problems

Experience in many different types of computer installations, will bring solutions to mind that others would not.
Unfortunately, not every PC support company can offer comprehensive training to their employees. Here at Lanter Technologies, we make sure all of our employees are constantly engaged in learning about the latest developments in computing and putting that experience to work for you. Only by staying ahead of the curve of today’s technology can we learn about how to best resolve issues for your company. We’re committed to expanding our knowledge and service offerings so that we can provide you with even better service tomorrow.

Speedy response on a flexible schedule

Same day, next day or as your schedule allows.
Not all computer support issues are mission-critical, but many must be addressed before they cascade into major issues. We have the flexibility to be able to respond to your issues as they arise. When you call, you will have an appointment time that you can count on for onsite resolution to your problems. We may arrive earlier, but we will almost never arrive later than our appointed time.

An 8-5 job? Well, not exactly…
Your company is most likely open from 8AM-5PM, but in order to insure smooth operations for your customers, sometimes you don’t want to have your computers serviced during regular business hours. That’s where our after-hours support flexibility comes into play. Our flexibility allows us to be there when you need us most.

Microsoft Partners

Computers are worthless without software that works.
How many times have you experienced a situation where 2 parties simply blame each other for a problem, while neither provides you with a resolution? We understand that computers and software must interact seamlessly to allow you to work at your most productive level. For this reason, we are partnered with Microsoft. This allows all of our technicians to work with the latest versions of their software (to see how they behave in real life,) get advanced support training from Microsoft and even grants us access to Microsoft’s advanced support department, just in case you need it. It’s time consuming, for sure, but all of our technicians are committed to providing you with exceptional service and this is just another example of how committed Lanter Technologies is to that belief.

You’ve got better things to do with your time than baby sit your computers. At Lanter Technologies we’re prepared to empower you to utilize your current investment and make your business more prosperous. Call us at (513) 858-1763. We’ll schedule an appointment to meet and determine what your level of engagement may be. It’s a call you’ll wish you made years ago.