IT Decision Maker

Who can you turn to when your IT department is understaffed (which it always seems to be) and you’ve got projects that have critical deadlines or issues that need more manpower to resolve? Or, perhaps you became the default “IT support department” simply because you knew more about computers than anyone else in the company? Either way, your technology needs now outstrip your time available or knowledge acquired to perform all of the duties you know should be performed, but just can’t get to. A call to Lanter Technologies (513) 892-1979 today will allow us to meet and assess your current situation, then develop a plan of action to work together to resolve the issues. Our current IT clients found the following issues to be of primary importance to them when choosing Lanter Technologies to augment their support needs:

Depth of knowledge

CCNA, CNE, CNS, DCT and MCP certifications.
We currently hold the above certifications and are constantly working on other certifications. That, combined with over 25 years of technical troubleshooting experience mean that we can assist you when you need us. While certifications don’t begin to tell the whole story, we realize that you’ve worked hard to get your corporate structure to the point where you are today. The last thing you need is someone coming into your organization that doesn’t understand your system or, worse yet, cripples your company’s network, due to their lack of experience. That’s just one reason we’ll meet with you beforehand to discuss the situation before writing you a work proposal. At Lanter Technologies, we want you to be comfortable and confident in our abilities before you put your reputation on the line.

Responsiveness of support

Mission-critical situations given highest priority.
At times, computers have unrecoverable hardware or software failures that take down your entire network of computers. That can stop your company from being able to conduct your day-to-day business or even force you to close your company until the issue is resolved. It’s likely that it’s happened to you at least once. We hope not, but when it does, we will send personnel immediately to your location and begin the process to assist you in getting your company back up and running. That’s priority service scheduling that fulfills your critical needs.

Cell phone access to discuss your situations as they arise.
When an issue arises that you need answers to now, we’re available. In supplementing our office phone contact with in-field cell phone support, we will provide you with the answer to how quickly we can be there to assist you within minutes. That way, you can plan your disaster-recovery workload and/or schedule downtime if needed, so that nobody gets any more unpleasant surprises. We’re available for you when you need answers quickly.

Reliability

We don’t make promises we can’t keep and we won’t make light of the severity of your situation.
Because we rely so heavily on our network of existing clients to refer us to other potential clients, we will earn your trust and keep you happy by providing you with the highest level of quality support around. When we tell you something or suggest an implementation strategy, you can rest assured that we have done our homework and that this is the best resolution to your problem given the information at hand. And, if we notice something that needs attention, we’ll let you know about it. We don’t like surprises and we will do everything in our power to make sure your company doesn’t get any computer surprises either.

Restricted access to sensitive information

Sometimes you just need your privacy.
At times, you may find yourself faced with a serious dilemma: Do you allow someone access to materials, information or knowledge you don’t want them to have; or do you try to fumble your way through and miss your mission-critical deadlines? At Lanter Technologies, we provide you with yet another alternative: Call us to supplement your IT staff and keep your confidential information secure. What’s said between us stays between us. What we see in your system, stays in your system. It’s just another way we earn so many referrals.

If you’re upgrading multiple PC’s or a server, what happens to the data that they’ve accumulated? Do you have the time to PROPERLY ensure that all of the data stored on those computers is truly rendered irretrievable? Allow us to take on the time-consuming process of low-level data destruction and/or physical computer dismemberment/recycling for you. You’ll receive a written certification of exactly what steps were taken to keep your company’s information private.

Creative resolutions to problems

Experience with many different types of computer installations brings solutions to mind.
Unfortunately, not every IT support department has the free time available to keep abreast of all of the latest developments in computing. Do you need to know about the newest techniques for implementing a hardware anti-virus solution? Think you already have a solution in mind? Was that a 6-month old article you’re referencing? You COULD take a few weeks off from your everyday duties and research the situation, but meanwhile, you’ve just killed productivity. Only by staying ahead of the curve of today’s technology can we learn about how to best resolve issues for your company.

2nd opinion support for key decisions

Get our opinion when your reputation is on the line.
Your company’s decision to expand with multiple locations depends implicitly on your ability to make data flow seamless between the offices. And they need the outside salespeople to be able to access it wirelessly. And, oh, yes, it has to be bullet-proof secure against anyone else’s prying eyes, too! First and foremost, we’re not going to suppose we know your company’s needs better than you do. However, nobody knows everything about everything, so we’ll look over your ideas and see if we can point out alternatives you may not have considered yet. Or, we can look for security details that haven’t yet been addressed. You name the project, and we’ll be there to supply an outside opinion to help document the decision rationale for you. We’re committed to supporting YOU!

Hardware/Software experience

All of the hardware in the world is useless without software.
You don’t have to call several different firms when you need support. Our combined depth of hardware/software knowledge will make you glad you decided to forge a relationship with us.