Small Business Employee

You’re charged with seeing to it that your company’s PCs run smoothly for everyone day in and day out. Well, certainly you could do that all by yourself if you didn’t also wear 4 other hats in the company. So how do you deal with situations that you aren’t knowledgeable about and still assure the business owner that you’re doing what’s in the best interest of the company? Call Lanter Technologies at (513) 892-1979. We can provide the second level of support that you need. Others in your position have found the following to be the primary areas of concern when they have chosen us to be their computing support company:

Responsiveness of support

Cell phone access to discuss your situations as they arise.
When your computers stop functioning, you need answers NOW! In supplementing our office phone contact with in-field cell phone support, we can potentially get you back up and running sooner than we could even drive to your location. In the event that an onsite service call is required, you’ll know immediately when we will be arriving at your office to resolve your issue(s.) It’s our answer to being in more than one place at a time.

Mission-critical situations given highest priority.
At times, computers have unrecoverable hardware or software failures that take down your entire network of computers. That can stop your company from being able to conduct your day-to-day business or even force you to close your company until the issue is resolved. Will it happen to you? We hope not, but if it does, we will send personnel immediately to your location and begin the process to get you back up and running. That’s priority service scheduling that your business needs.

Value-driven problem resolutions

You’ve got a budget, or your budget doesn’t include computer support at all.
So how do you justify the costs of computer support to your boss? At Lanter Technologies we also operate on a limited budget scale. We understand that computer support has to be given with an eye to the bottom line. We will present you with solutions that are cost-effective and make recommendations that you can plan for in the future, increasing your current systems’ value and making sure you can support any decisions about infrastructure or support for the year to come.

Speedy response times

Same day, next day or as your schedule allows.
Not all computer support issues are mission-critical, but many must be addressed before they cascade into major issues. We have the flexibility to be able to respond to your issues as they arise. When you call, you will have an appointment time that you can count on for onsite resolution to your problems.

Reliability

We don’t make promises we can’t keep and we won’t sugar-coat the severity of your situation either.
Because we rely so heavily on our network of existing clients to refer us to other potential clients, we want to earn your trust and keep you happy by providing you with the highest level of quality support around. When we tell you something or suggest an implementation strategy, you can rest assured that we have done our homework and that this is the best resolution to your problem given the information at hand. If something needs attention, we’ll let you know about it. We don’t like surprises and we will do everything in our power to make sure you don’t get any surprises either.

Communication of situation in terms you’ll understand

If you’ve read this far, then you understand how we will communicate with you.
You don’t have the time (or probably the desire) to learn all of the technical terms associated with keeping your systems up and running. If you did, you’d probably be in the computer support field yourself. We will make sure you understand the situation without invoking all of the jargon that pervades our industry. It’s not important that you understand the subtle differences between an intranet, an integrated network or an internet, so long as we can communicate to you what the situation is and what needs to be done to correct or enhance the situation. We’ll keep you informed and the terminology simple so that you can make the best decision for your company.

Creative resolutions to problems

Experience in many different types of computer installations, will bring solutions to mind that others would not.
Unfortunately, not every PC support company can offer comprehensive training to their employees. Here at Lanter Technologies, we make sure all of our employees are constantly engaged in learning about the latest developments in computing and putting that experience to work for you. Only by staying ahead of the curve of today’s technology can we learn about how to best resolve issues for your company. We’re committed to expanding our knowledge so that we can serve you even better tomorrow.

Flexibility of hours

An 8-5 job? Well, not exactly…
Sure, most businesses are open from 8-5, but in order to insure smooth operations for your customers, sometimes you can’t afford to have your computers serviced during regular business hours. That’s where our after-hours support flexibility comes into play. After some discussion with us, we can jointly determine when the best time for a service call would be. You’ll know what the situation is and can plan accordingly. We’ll be there when you need us most.

Hopefully, we addressed some of your concerns. If you have other questions, you’ll find that we’re just a phone call away. So, how can Lanter Technologies help you? Let us introduce ourselves to you and then decide if we can work together. Call us at (513) 858-1763 for an appointment now. Allowing Lanter Technologies to be your computer support provider is the easiest decision you’ll make today.